RETURNS AND REFUND POLICY

RETURNS AND REFUND POLICY

We want you to feel confident when shopping at Popromelos. If something is not right with your order, please contact us and we will review the situation with you.

This policy applies to purchases made through popromelos.com.

7-15-Day Return Request Period

If you are not satisfied with your purchase, you may request a return within 7-15 days of receiving your order.

Before sending any item back, please contact our Customer Service team for return instructions and the applicable return address.

Contact:

Please include:

• Your order number
• The item you wish to return
• The reason for the return
• Photographs when relevant

Please do not send a return without receiving return instructions from our Customer Service team first.

Unauthorized returns may not be accepted or may result in delays when processing your refund.

Return Condition

Unless the product arrived damaged, defective, or incorrect, returned products should be:

• Unused
• In their original condition
• Complete with included accessories or components
• Returned with the original packaging where reasonably possible

Items showing significant use, damage caused after delivery, missing components, or other conditions that materially reduce their resale value may not qualify for a full refund.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery.

If your item arrives:

• Damaged
• Defective
• Incorrect
• With missing components

please contact us within 7 days of delivery.

Send your order number, a description of the problem, and clear photographs showing the issue to:

If the issue is confirmed to be our responsibility, we will provide an appropriate solution, which may include a replacement, refund, or other resolution depending on the circumstances.

Where a return is required because we sent an incorrect or damaged product, the customer will not be responsible for the applicable return shipping cost.

Change-of-Mind Returns

For returns that are not caused by a defect, damage, or fulfillment error, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service.

Popromelos cannot be responsible for a return package that is lost before reaching the designated return destination.

Original Shipping Charges

Original shipping charges are generally non-refundable, except when required by applicable law or when the return results from an error for which Popromelos is responsible.

Refund Processing

Once the returned product has been received and reviewed, approved refunds are normally processed within 5–7 business days.

Refunds will be issued to the original payment method whenever possible.

After a refund is processed, your bank or payment provider may require an additional 7–15 business days for the credit to appear on your account.

Processing times vary by financial institution and are outside our direct control.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at:

If an order has already entered fulfillment or has shipped, cancellation may no longer be possible.

In that situation, you may request a return after receiving the order in accordance with this Returns & Refund Policy.

Exchanges

If you would like to exchange an eligible product, contact our Customer Service team before returning the original item.

Exchange availability may depend on inventory.

Final Sale or Non-Returnable Items

Certain products may be marked as final sale or non-returnable on their product page.

Where such restrictions apply, they will be identified before purchase.

This does not affect rights that cannot legally be excluded.

Need Help?

For any questions regarding a return, damaged order, refund, or exchange:

Website: popromelos.com